Jill Nicholson is the Senior Director of Customer Education at Chartbeat, a content intelligence platform for publishers. She trains journalists around the world on turning metrics into action. Before that, she was a long-time Chartbeat user — curating a local news site in Westchester, NY. In her four years at Chartbeat, Jill has supplemented her newsroom experiences with best practices learned from the diverse organizations that Chartbeat serves.

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